Return and Refund Policy

Welcome to Trueforgecreations.

We specialize in the design and production of high-end handmade knives. Each product undergoes strict material selection, meticulous craftsmanship, and multiple quality inspections. We always strive to provide our customers with a satisfactory shopping experience. Due to the fact that some products are handmade, limited edition, or personalized custom items, we have specially formulated the following return and refund policies to help customers better understand the relevant procedures and rights. If you have any questions during the purchase process, please feel free to contact us at: email: service@trueforgecreations.com. 1. Return Application Time Customers can submit a return application within 14 days after receiving the product. If the time limit is exceeded, we may not accept the return or refund request. To ensure your rights, please check the product condition as soon as you receive it. If you find any problems, please contact us via email promptly. 2. Products Eligible for Return To be eligible for return, the product must meet the following conditions: The product remains unused; There is no human damage; The blade has not been sharpened, modified, or reprocessed; The product remains in its original state; It includes complete packaging, accessories, and gifts; It does not affect secondary sales; Provide valid order information. We recommend that customers properly retain the original packaging to avoid damage during transportation. 3. Situations Not Supported for Return The following situations usually do not meet the conditions for return: 1. Customized products including but not limited to: Custom engraving; Special size; Special steel requirements; Personalized handles; Exclusive designs; Special color treatment. Due to the uniqueness of customized products, usually no refunds or returns without reason are supported. 2. Used products The following situations will be regarded as the product having been used: The knife has cutting marks; The blade is worn; The surface has obvious scratches; The product has been disassembled or modified; The handle has usage marks. 3. Human Damage Problems caused by the following reasons are not covered by the refund: Improper use; Drop damage; Unauthorized repair; Incorrect maintenance; Long-term damp storage; Rust problems; Non-standard usage environment. 4. Exceeding Return Time Orders exceeding the specified return application time may not be accepted. 5. Quality Issues Return If the product you receive has obvious quality problems, please contact us within 48 hours after receiving the product. Please provide the following information in the email: Order number; Purchaser's name; Reason for return; Product photos. Email: service@trueforgecreations.com. 6. Return Process Step 1: Submit Application Please contact us via email and provide: Order number; Purchaser's name; Reason for return; Product photos. Step 2: Review and Confirmation Our customer service team will review the application as soon as possible and reply with the return instructions via email. Packages returned without authorization may not be accepted. Step 3: Return the Product Customers need to send the product according to the return address provided by the customer service. To ensure the safety of transportation, we recommend: Using trackable logistics; Purchasing transportation insurance; Properly packaging the knife product. If damage occurs during the return process due to improper packaging, we may not be able to fully refund. Step 4: Inspection and Processing After receiving the returned product, we will inspect it. Once it meets the return conditions, the refund process will begin. 7. Refund Method Refunds will typically be returned to the customer's original payment account. The supported refund methods include but are not limited to: credit card refund; PayPal refund; bank card refund; store balance. The specific arrival time depends on the processing speed of the payment institution and the bank. Generally: PayPal refund may take 1-5 working days; credit card refund may take 5-15 working days; international bank refund may take longer. If you haven't received the refund after the expected time, please contact the payment institution first, and then contact us. VII. Refund Amount Explanation 1. Full refund: Under the following circumstances, a full refund can usually be obtained: cancelled unshipped order; unable to ship due to out-of-stock; serious quality problem of the goods; wrong shipment. 2. Partial refund: In the following situations, partial refund may be supported: the goods have slight usage marks; the packaging is missing; the accessories are incomplete; minor human damage; special promotional goods. 3. Non-refundable fees: The following fees are usually not refundable: original shipping fee; customs duty; import tax; special customization fee; rush production fee; gift packaging fee. VIII. Order Cancellation Policy 1. Unstarted production orders: If the order has not entered the production process, customers can apply for cancellation and receive a refund. 2. In production stage: Due to the need to invest materials and labor hours for handmade tool production, some orders in the production stage may charge a certain cancellation fee. 3. Shipped orders: Shipped orders usually cannot be directly cancelled. If a refund is needed, customers should handle it according to the return process after receiving the goods. IX. International Order Refund Instructions International orders may involve the following special circumstances: customs inspection; import restrictions; tax issues; transportation delay; regional legal restrictions. If the package cannot be cleared customs, rejected, or confiscated by the customs due to local laws of the customer's location, the relevant responsibility may need to be borne by the customer. Trueforgecreations cannot guarantee that all countries allow the import of related knife products. Customers are responsible for confirming local laws and regulations before placing an order. X. Transportation Damage and Loss 1. Transportation damage: If the goods are damaged during transportation, please contact us within 48 hours after signing for receipt. Please try to keep: outer packaging; logistics label; damaged photos; opening box video. We will assist the customer in communicating with the logistics company and provide a reasonable solution based on the actual situation. 2. Package loss: If the logistics does not update or confirm the loss for a long time, please contact us promptly. We will assist in submitting the logistics investigation. After the investigation result is confirmed, we may provide: re-delivery; partial refund; full refund; store points. XI. Refusal of Package If the customer refuses to receive the package voluntarily, the following fees may be incurred: round-trip shipping fee; customs fee; storage fee; return handling fee. The above fees may be deducted from the refund amount. If the package is returned due to no one signing for it, incorrect address, or invalid contact information, the responsibility and fees may be borne by the customer. XII. Promotional Goods and Limited Goods Some promotional goods, limited goods, or special event goods may be final sale goods. Final sale goods usually do not support: no reason for return; exchange; price compensation. Specific activity rules can be found on the page. XIII. Gift Orders If the goods are purchased as a gift and directly sent to the recipient: we may provide gift refund balance; in some cases, an equivalent value product can be replaced; the refund method for gift orders may be different from ordinary orders. XIV. Refund Review Time After the returned goods arrive at the warehouse, we usually complete the inspection within 3-7 working days. After the review is completed, we will notify the refund result by email. During peak periods or international orders, the review time may be appropriately extended. XV. Safety Use Declaration The knives sold by Trueforgecreations are professional tool products. During the process of purchasing, carrying, using and storing, customers should abide by local laws and regulations and ensure safe usage. Trueforgecreations shall not be held responsible for any injuries, losses or legal issues caused by improper use of the products. Article 16: Contact Us If you have any questions regarding returns, refunds or order issues, please contact us. The customer service email of Trueforgecreations is:
service@trueforgecreations.com We will do our best to provide you with timely, professional and friendly service support. Article 17: Policy Updates Trueforgecreations reserves the right to modify or update this return and refund policy at any time. Any updates will take effect immediately after being published on the website. It is recommended that customers check the latest version of the policy content before each shopping. Thank you for choosing Trueforgecreations. We always adhere to high-quality craftsmanship and sincere service, and hope that every handmade knife can become a work worthy of long-term collection and use. A complete high-end handmade knife store return and refund policy has been written for Trueforgecreations, including return conditions, custom product instructions, refund process, international orders, transportation damage, refused packages and refund time, etc. with detailed contents.